Terms & Conditions to use Dream Winkel

We welcome you to Dream Winkel.

Dream Winkel provides products and/or services to you while you visit Dream Winkel.

By using Dream Winkel Services, you agree to the following terms and conditions. Please read them carefully.

By subscribing to or using any of our services you agree that you have read, understood, and are bound by the Terms, regardless of how you subscribe to or use the services. The domain name www.dreamwinkel.com (referred to as "Website") is owned by Dream Winkel Corporation.

By accessing this Site, you confirm your understanding of the Terms of Use. If you do not agree to these Terms, you shall not use this website. The Site reserves the right to change, modify, add, or remove portions of these Terms at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms of Use regularly for updates. Your continued use of the Site following the posting of changes to these Terms of Use constitutes your acceptance of those changes.

Order Acknowledgment

There are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address before we accept the order.

Delivery Time & Charges

Based on your order, we arrange delivery to you at the quickest possible time. Our Standard Delivery Time Schedule and Delivery Charges are as follows:

Delivery Timeline:
  • Dhaka: Within 2 to 3 Days from order confirmation time
  • Outside Dhaka: Within 3-5 days from Order Confirmation time.
Delivery Charges:
  • Dhaka: 60 Taka up to 1kg and to be increased by 30tk per additional KG.
  • Outside Dhaka: 120 Taka up to 1kg and to be increased by 50tk per additional KG.

For Excessive Bulk products, the delivery charges will be as per our Order Teams calculation and confirmation by you.

However, we are not liable for any delays in the shipments longer than anticipated time due to bad weather, political disruptions, theft, loss of parcel during transportation, and other unforeseen circumstances.

Pricing

We try our best to provide the most accurate pricing information on the Site. However, mistakes can happen. And in such cases, when the price of an item is not displayed correctly on the website, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your debit/credit card charged.

All prices posted on this website are subject to change without notice. Prices prevailing at the commencement of placing the order will apply. Posted prices are included all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.

Discount

Dream Winkel always offers products at the best possible market price or at a reasonable price. From time to time, we have different Promotions and Discount Offers running to make our customers happy and make them able to buy more and more from Dream Winkel. In such a case, the terms and conditions of the discount will be followed for that particular campaign.

Product Description

Dream Winkel attempts to be as accurate as possible. However, Dream Winkel does not warrant that product description or other content of the site is accurate, complete, reliable, current, or error-free. If a product offered by Dream Winkel itself is not as described, your sole remedy is to return it in its unused condition.

Flexible Refund & Return Policy

We are always committed to delivering the best and most fresh product in its original condition. But sometimes we may fail to fulfill your expectations due to overlooking and lack of care, sometimes situations aren't by our side. But there is a trust established over time between customers and Dream Winkel, So, to further ensure quality services to customers, Dream Winkel brings you The "Flexible Return & Refund" policy. Where customers can return their products if there's something wrong, wish not to receive, defective, damaged, wrong size, color mismatch, etc. Please review our “Flexible Return and Refund Policy” for details.

If for any reason you are unsatisfied with your order, you may return it as long as your item meets the criteria of our policy.

Cancellation of an Order

You can cancel an order before the product has been shipped. You can contact our customer service by calling 0197775336 or sending Instant Messages on Facebook Messenger. For payment and refund, please see our “Payment methods” and “Return & Refund policy”.

Payment

Dream Winkel offers Cash on Delivery (COD), Debit/Credit Card (VISA, Master Card, Nexus, etc.), MFS Mobile Banking (bKash, Nagad, Rocket), and Internet banking as payment methods. Please see our Payment Methods for details.

Promo Code Conditions

From time to time, Dream Winkel offers Promo code to open or closed customers to increase sales. A Promo code is a code that has a unique discount value. It generally counts a discount on the total order amount of a single order. Some conditions while applying a Promo code:

  • The Promo code must be a valid one.
  • The Promo code is only applicable to Specific Products and Valid for the particular time as in the offer.
User Profile: Account, Password, and Security

You will have a User Account upon your registration at our website and you receive a password and account designation. You shall be responsible for maintaining the confidentiality of your account, password as well as all the transactions/requests done/received under your password or account. You agree to (a) immediately notify Dream Winkel of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Dream Winkel shall not be liable for any loss or damage arising from your failure to comply with the T&C.

Products & Services

Dream Winkel provides online shop services through the website. The Products can be purchased through the Website through various methods of payment options. Upon placing an order, Dream Winkel shall ship the product to you and you shall be responsible for its payment.

User Limitation

The User agrees and undertakes not to copy, edit, distribute, transmit, reproduce, publish, license, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website are permitted provided that Dream Winkel's name is stated as the source and prior written permission of Dream Winkel is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes, and unwarranted modification of data and information within the content of the Website are not permitted.

User Rules

You agree and undertake to use the Website and the Services only to view, post, and upload messages and material that are proper. You agree and undertake that when using a Service, you will not:

  • Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information
  • Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents; you own or control the rights thereto or have received all necessary consents
  • Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer
  • Conduct or forward surveys, contests, pyramid schemes, or chain letters
  • Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such a manner
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations, or labels of the origin or source of software or other material contained in a file that is uploaded
  • Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service
  • Violate any applicable laws or regulations for the time being in force in or outside Bangladesh; and
  • Violate abuse, unethically manipulate or exploit any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere.
Links to Third Party Site

The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Dream Winkel or the Website and Dream Winkel is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Dream Winkel is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Dream Winkel is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Dream Winkel or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof.

Warranties and Liability

This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided on Dream Winkel on an "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the foregoing paragraph, Dream Winkel does not warrant that:

  • This Website will be constantly available, or available at all
  • The information on this Website is complete, true, accurate, or non-misleading

Dream Winkel will not be liable to you in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. Dream Winkel does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through the Website; their servers; or electronic communication sent from Dream Winkel are free of viruses or other harmful components.

Nothing on this Website constitutes, or is meant to constitute, advice of any kind.

Applicable Law and Jurisdiction

These terms and conditions are construed in accordance with the laws of Bangladesh. By using this website, you agree that the courts in Bangladesh will have exclusive jurisdiction in any dispute arising out of or relating to the use of this website.

Indemnity

You agree to indemnify, defend and hold harmless Dream Winkel from and against all losses, liabilities, claims, damages, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Dream Winkel that arise out of, result from, or may be payable by virtue of any breach of any representation, warranty, covenant, or agreement made or obligation to be performed by you pursuant to these Terms.

Termination

Dream Winkel may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion, that you have breached any of the Terms.

If you or Dream Winkel terminates your use of the Website or any Service, Dream Winkel may delete any content or other materials relating to your use of the Service and Dream Winkel will have no liability to you or any third party for doing so.